WebGrowth

Terms of Service, Privacy Policy & Refund Policy

Table of Contents

  1. Terms of Service
  2. Privacy Policy
  3. Refund Policy

Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") govern your use of WebGrowth's subscription-based web development services ("Services") provided by WebGrowth ("we," "us," or "our"). By subscribing to our Services, you ("Client" or "you") agree to be bound by these Terms.

Contact Information:

  • Website: webgrowth.ro
  • Email: contact@webgrowth.ro

2. Service Description

WebGrowth provides subscription-based web development services including:

  • Website design and development
  • Web hosting and maintenance
  • Security monitoring and updates
  • Technical support
  • Content management systems
  • E-commerce functionality
  • Custom integrations

3. Intellectual Property Rights

3.1 WebGrowth IP Ownership

WebGrowth retains all intellectual property rights to:

  • Website code, frameworks, and templates
  • Design systems and methodologies
  • Development tools and processes
  • Technical infrastructure and hosting environment

3.2 Client Content Ownership

Clients retain ownership of:

  • Text content and copy
  • Images and media uploaded by Client
  • Business logos and branding materials
  • Domain names registered by Client

3.3 License Grant

WebGrowth grants Client a non-exclusive, non-transferable license to use the website for business purposes during the active subscription period.

4. Payment Terms

4.1 Subscription Billing

  • Services are billed monthly in advance
  • Payments are due on the same day each month as the initial subscription date
  • Accepted payment methods: Credit card

4.2 Setup Fees

  • Setup fees may apply based on service tier (typically 50% of monthly subscription)
  • Setup fees are waived for launch customers and promotional periods
  • Setup fees are refundable within 30 days if Client is not satisfied

4.3 Price Changes

  • We reserve the right to modify pricing with 30 days' written notice
  • Existing subscribers will be grandfathered at current rates for 12 months
  • Price increases will not exceed 15% annually

4.4 Late Payments

  • Services may be suspended after 7 days of non-payment
  • A €25 late fee may be applied to overdue accounts
  • Service restoration requires payment of all outstanding amounts

5. Service Level Agreement

5.1 Uptime Guarantee

  • We guarantee 99.9% uptime for hosted websites
  • Planned maintenance windows will be announced 48 hours in advance
  • Downtime credits: 1 day of service credit for each 4 hours of unplanned downtime

5.2 Support Response Times

  • Starter: 48-72 hours email support
  • Advanced: 24-48 hours email support
  • Growth: 12-24 hours email support

5.3 Development Timeline

  • Initial website delivery: 2-3 weeks from subscription start
  • Monthly updates and modifications included per tier limits
  • Rush requests available for VIP tier clients

6. Client Responsibilities

6.1 Content Provision

  • Provide content, images, and materials in timely manner
  • Ensure all content is legally owned or properly licensed
  • Review and approve designs and functionality before launch

6.2 Legal Compliance

  • Comply with all applicable laws and regulations
  • Obtain necessary business licenses and permits
  • Ensure website content meets legal requirements in your jurisdiction

6.3 Account Security

  • Maintain confidentiality of login credentials
  • Notify us immediately of any security breaches
  • Use strong passwords and enable two-factor authentication when available

7. Prohibited Uses

Clients may not use our Services for:

  • Illegal activities or content
  • Spam, malware, or malicious code
  • Copyright or trademark infringement
  • Adult content or gambling (unless properly licensed)
  • High-risk financial services
  • Activities that violate third-party rights

8. Termination

8.1 Client Termination

  • Either party may terminate with 30 days' written notice
  • No refunds for partial months except as outlined in Refund Policy
  • Client responsible for data backup before termination

8.2 WebGrowth Termination

  • We may terminate immediately for violation of Terms
  • We may terminate with 30 days' notice for business reasons
  • Refunds provided on pro-rata basis for prepaid unused services

8.3 Post-Termination

  • Website will remain accessible for 30 days after termination
  • Client may request data export during this period
  • WebGrowth retains all IP rights to code and development work

9. Limitation of Liability

  • WebGrowth's total liability shall not exceed the amount paid by Client in the 12 months preceding the claim
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for third-party services or integrations
  • Client assumes responsibility for business decisions and outcomes

10. Governing Law

These Terms are governed by Romanian law. Disputes will be resolved through:

  1. Good faith negotiation
  2. Mediation if negotiation fails
  3. Romanian courts as final resort

11. Changes to Terms

We may modify these Terms with 30 days' notice. Continued use of Services constitutes acceptance of modified Terms. Material changes will be highlighted and require explicit consent.

Privacy Policy

1. Information We Collect

1.1 Account Information

  • Name, email address, phone number
  • Billing address and payment information
  • Business information and website preferences

1.2 Website Data

  • Content uploaded to websites
  • Usage analytics and performance metrics
  • Technical logs and error reports

1.3 Communication Data

  • Support ticket conversations
  • Email communications
  • Call recordings (with consent)

2. How We Use Information

2.1 Service Provision

  • Deliver and maintain web development services
  • Process payments and billing
  • Provide customer support
  • Improve service quality and features

2.2 Communication

  • Send service updates and notifications
  • Respond to inquiries and support requests
  • Share relevant tips and best practices
  • Marketing communications (with opt-in consent)

3. Information Sharing

3.1 We Share Information With:

  • Payment processors for billing purposes
  • Hosting providers for website infrastructure
  • Third-party tools integrated into websites (with consent)
  • Legal authorities when required by law

3.2 We Never Share:

  • Personal information with marketers or advertisers
  • Client data with competitors
  • Sensitive business information without explicit consent

4. Data Security

4.1 Protection Measures

  • SSL encryption for all data transmission
  • Regular security audits and updates
  • Access controls and authentication systems
  • Secure backup and disaster recovery procedures

4.2 Data Retention

  • Account data retained for duration of service plus 2 years
  • Website backups retained for 90 days after termination
  • Payment information securely deleted after legal requirements met

5. Your Privacy Rights

Under GDPR and applicable privacy laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (subject to legal requirements)
  • Port your data to another service
  • Object to processing for marketing purposes

6. Cookies and Tracking

6.1 Essential Cookies

  • Authentication and security
  • Payment processing
  • Service functionality

6.2 Analytics Cookies

  • Google Analytics for website performance
  • User behavior analysis for service improvement
  • A/B testing for feature optimization

6.3 Marketing Cookies

  • Retargeting pixels (with consent)
  • Social media integration
  • Email campaign tracking

7. International Data Transfers

Data may be processed in countries outside the EU with adequate protection levels or appropriate safeguards including:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Binding Corporate Rules

8. Contact for Privacy Matters

For privacy-related questions or requests:

  • Email: contact@webgrowth.ro
  • Response time: 30 days maximum
  • Data Protection Officer available for complex requests

Refund Policy

1. Satisfaction Guarantee

1.1 30-Day Money-Back Guarantee

  • Full refund available within 30 days of initial service start
  • Applies to first month's subscription fee
  • No questions asked policy for new customers

1.2 Setup Fee Refund

  • Setup fees are 100% refundable within 30 days
  • Refund processed if client is not satisfied with initial website
  • Applies even if monthly subscription is retained

2. Ongoing Subscription Refunds

2.1 Monthly Subscriptions

  • No refunds for partial months except in cases of service failure
  • Cancellation takes effect at end of current billing period
  • Unused features or hours do not carry forward

2.2 Service Failure Refunds

  • Pro-rata refunds for extended service outages
  • Refunds for failure to meet stated service levels
  • Compensation for significant service disruptions

3. Refund Process

3.1 How to Request

  • Email refund request to contact@webgrowth.ro
  • Include account information and reason for refund
  • Allow 5-10 business days for processing

3.2 Processing Time

  • Credit card refunds: 5-10 business days
  • Bank transfer refunds: 10-15 business days
  • PayPal refunds: 3-5 business days

4. Non-Refundable Items

4.1 Third-Party Costs

  • Domain registration fees
  • Premium plugins or software licenses
  • External service integrations
  • SSL certificates purchased separately

4.2 Custom Development

  • Work completed beyond standard service tiers
  • Special customizations or integrations
  • Rush delivery fees
  • One-time consulting services

5. Upgrade/Downgrade Policy

5.1 Mid-Month Changes

  • Upgrades: Pro-rated billing for remainder of month
  • Downgrades: Credit applied to next billing cycle
  • Feature access adjusted immediately

5.2 Annual Subscriptions

  • Pro-rated refunds for downgrades
  • Upgrade differences charged immediately
  • Early termination subject to 30-day notice

6. Dispute Resolution

6.1 Billing Disputes

  • Contact contact@webgrowth.ro within 60 days
  • Provide detailed explanation and supporting documentation
  • Response within 10 business days

6.2 Chargeback Policy

  • Contact us before initiating chargebacks
  • Cooperation required to resolve disputes
  • Account suspension during chargeback investigation

7. Contact Information

For refund requests and billing questions:

  • Email: contact@webgrowth.ro

Acceptance and Updates

By using WebGrowth services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, Privacy Policy, and Refund Policy.

These policies may be updated periodically. Significant changes will be communicated via email and website notification. Continued use of services after changes constitutes acceptance of updated policies.

WebGrowth
Bucharest, Romania
contact@webgrowth.ro
webgrowth.ro